Frequently Asked Questions
Everything you need to know about your Bastion shopping experience.
What is Bastion's shipping policy?
We offer complimentary standard shipping on all orders over $150. Standard delivery typically takes 3-5 business days, while express options are available at checkout for urgent orders.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our stylists for advice.
Are Bastion garments sustainably made?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize premium, long-lasting materials to reduce environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.